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Category Archives: Order Fulfillment

How to Streamline Your e-Commerce Order Fulfillment Process

E-Commerce Order Fulfillment Strategies to Save Money and TimeLooking to create efficiencies is the hallmark of any strong business. In essence, that’s all that “streamlining” means – cutting away bloat and creating a faster, smoother, more cost-effective business process. And when it comes to creating streamlined order fulfillment services in Florida, APS Fulfillment, Inc. is an expert.

Let’s take a closer look at some of the best ways to streamline e-commerce fulfillment services in Hollywood, Florida.

Integrate with Your Partners

As a fulfillment center, you can’t do your job unless the manufacturers get their products to you on time, so that you can have them ready to ship and meet customers’ expectations.

Having a strong partnership and understanding between manufacturers and your business will ensure that goods arrive on time.

Considering how important customer service is to the fulfillment center business model, having these deep connections with manufacturers will help you avoid dissatisfied buyers, which in turn could prevent customer attrition and lost revenue.

Improve End-to-End Order Visibility

Technology has enabled us to track shipments in real-time. Far from a luxury, customers now expect this from fulfillment centers.

Your business ought to be able to provide end-to-end visibility and real-time updates for all orders, both incoming and outgoing. This ties in directly with the preceding point, as having a tight relationship with suppliers will make this step far easier.

With this precise data on hand, you can more effectively manage inventory levels, order processing statuses, and plan for when ordered products arrive.

This will also help improve transparency for the customer which, in turn, will help negate customer attrition and boost revenue.

Customers don’t like an order coming in late, sure, but they can handle delays. What they hate is expecting a product to arrive, only to be disappointed. End-to-end tracking nullifies that possibility by keeping them informed, so there are no irritating surprises.

Work with a Reliable Shipper

It goes without saying that the “shipping” part of the e-commerce business is arguably the most important part. After all, clients won’t stay for long if their products arrive late, damaged, incomplete/defective, or not at all.

And considering how fast this market is growing and how crowded with competition it is becoming, if you can’t match or beat the competition when it comes to shipping orders on time, then you likely won’t be able to turn a profit.

Partnering with a reliable, responsible, and fast shipper is vital to the core of your business.

When looking to partner with a shipper, do your due diligence to ensure that this is a company that you can trust to make shipments on time.

Communicate with Customers

Keeping your customers satisfied is the key to fostering long-term, lucrative relationships with repeat buyers.

Fostering brand loyalty can take time, but when achieved, it can mean recurring revenue from multiple purchases over that customers’ lifetime. In other words, a true lifelong customer could yield thousands of dollars in profit.

If you’re looking for high ROI investments, you can pretty much guarantee high yields on putting resources into customer communication and satisfaction.

It can be as simple as sending them messages letting them know that their product has shipped, when it’s set to arrive, and what to do in the event that it’s late.

These simple, easily doable steps can be the start of a profitable lifelong relationship between your business and a specific customer.

Choose Your Warehouse Location Wisely

Your warehouse (or warehouses) is the beating heart of your fulfillment center business. As such, it’s important that you situate you warehouse in a central location.

Now “central” in this case doesn’t necessarily mean in the city center or downtown. In this case, “central” means somewhere that is easily accessible, not prone to traffic jams and other predictable events that could delay shipping times, and is as close as possible to the geographical location of the customers you intend to service.

Determining the best shipping routes/methods and then using that information to inform where you situate your warehouse is a key step that can help boost ROI and streamline your business.

Develop a Returns Process

As much as we’d like to avoid returns, the hard truth is that there are going to be times when a customer wants or needs to return a product.

From defective shipments to unmet expectations to something as simple as shipping the wrong item, your business needs to have a robust and easy-to-use returns process in order to keep your customers satisfied.

While it may seem counterintuitive, having a strong and hassle-free return policy can actually net you a higher profit overall due to increased customer satisfaction and buyer retention.

After all, just look at Amazon—it famously has one of the best return policies available and has translated that laser-focus on customer service to become one of the largest companies in the world (and the dominant e-commerce force).

To decrease costs, find suppliers that accept returns, don’t charge restocking fees, and are able to process refunds and replacements.

The smoother and clearer the process, the happier you and the customer will be in the end.

Expert Order Fulfillment in Hollywood, Florida

Streamlining your order fulfillment process means reducing hassles, headaches, and waste. In other words, it’s just good business sense.

APS Fulfillment, Inc. is your e-commerce services expert. We have years of experience in the supply chain industry and excel at implementing on-demand warehouse software or working out shipping logistics. We have the tools, knowledge, and resources to help streamline your business.

Get in touch with us now and one of our consultants will tailor a fulfillment plan designed to grow your business. Book a consultation by calling (954) 582-7450 or email [email protected].

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Get Ready for a Different Holiday Shopping Season in 2020

This year, the holiday season may look a little different than past years. Now is the time for retailers to start preparing for order fulfillment during the 2020 holiday shopping season. Not only is it harder to predict consumer demand during the COVID-19 pandemic, but there is also a lot of uncertainty regarding the possibility of increased e-commerce shopping this holiday season. What can retailers expect in the upcoming months and what can you do to prepare? Here’s why you will need robust e-commerce fulfillment for the holiday season, and where you can get the support your need.

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Shipping CBD Oil: Important Factors for You to Consider


Over the last few years, many countries around the world have begun to legalize marijuana. While the use of the drug is still widely regulated by governments, more and more products that contain CBD are being sold and shipped worldwide than ever before.

The United States’ CBD market alone is expected to reach $20 billion by 2024. Given the fact that CBD products are still monitored and regulated very closely, shipping the product involves a few specific steps in order to ensure your fulfillment operations are legal.

If you want to ship CBD products and get in on this multi-billion-dollar industry, here are some factors to help you understand if your supplier’s products are legal to ship.

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Fulfillment Market Trends for August 2020

Fulfillment Market Trends for August 2020
Everything changed when the COVID-19 pandemic spread worldwide—and the fulfillment industry was no exception. Fulfillment market trends for August 2020 are a result of the changes many organizations had to make to adapt to the new e-commerce landscape. From contactless delivery to boosting online presence, these changes since February have drastically shifted the fulfillment industry and businesses are expected to settle into this “new normal” as quickly and efficiently as possible. Here are the key e-commerce market trends to know for 2020, so that you get up to speed.

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Contactless Order Fulfillment in 2020: The New Normal

The COVID-19 pandemic took everyone by surprise. Businesses were forced to close, and people were unable to shop and go about their business as usual. But even as many governments around the world have begun to reopen businesses and resume services, things still are not the way they used to be. The pandemic has reshaped the retail world and more consumers have started shopping online to get the products they need. If you operate an e-commerce business, here’s why contactless order fulfillment is the new normal for 2020 and onward.

Growing Demand for Contactless Order Fulfillment

The pandemic has accelerated a shift away from shopping in physical brick-and-mortar stores to shopping online. Department stores have seen significant declines and many smaller shops have had to shut down indefinitely. In fact, in the first quarter of this year, department store sales and other non-essential retailers noticed a decline of 25%. In the second quarter, this increased to a 75% decline.

It’s not all doom and gloom for small- and medium-sized business, however. E-commerce is projected to grow by nearly 20% this year, according to reports.

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Why Retailers Need More Fulfillment Space to Fill Orders During and After the Pandemic

ecommerce fulfillment servicesThe United States has been one of the hardest hit countries around the world when it comes to the COVID-19 pandemic. Social and physical distancing guidelines encourage more and more people to stay home as much as possible and only go out to do essential errands. That means more and more people are placing online orders. As a result, business owners have been forced to rethink and reformulate their existing product fulfillment and distribution strategies to better meet the growing consumer demands.

To avoid having to deal with various physical distancing and mask-wearing guidelines or store regulations, more people are ordering their products online from the comfort of their own homes.

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Nine Common Challenges in e-Commerce Order Fulfillment

Challenges in e-Commerce Order Fulfillment

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No matter the size of your business, order fulfillment issues are a common encounter in e-commerce. Errors can occur during the warehousing, packaging, shipping, and delivery process, and each of these aspects can have their own set of complications and stresses. If you want to ensure your business runs smoothly and successfully, here are some important facts about the most common e-commerce fulfillment challenges, and how you can resolve them.

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How Order Fulfillment Helps with Customer Retention for Your e-Commerce Business

Maintaining your current customer base is an ongoing challenge for all e-commerce businesses. That is why it is critical to utilize different ways to increase customer retention.

Explaining the importance of customer retention for your business and the ways to improve customer retention with order fulfillment.

Here are some customer retention strategies to employ on an ongoing basis to ensure your e-commerce business is successful.

Importance of Customer Retention for Your Business

Some business owners may notice that the Pareto principle applies to their customers: Roughly 20 percent of your customers can bring in nearly 80 percent—or more—of your business’s revenue. There are many other benefits to customer retention upon closer analysis.

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How to Improve Customer Satisfaction with Order Fulfillment

customer satisfaction with order fulfillmentThere are many different strategies to improve customer satisfaction, and implementing these strategies should be one of your top priorities as a business. When customers have a good first or second experience with your business, you’ll have a greater chance of turning them into loyal customers that stay with you for the long term. Happy customers are also more likely to recommend you to their friends and family, which works as free advertising for you. If you want to improve customer satisfaction with an order fulfillment center, here are some tips that can help you.

 

Ways to Improve Customer Satisfaction with Order Fulfillment

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How Better Order Fulfillment Can Boost Customer Loyalty

ways to improve customer loyaltyWhen it comes to getting the absolute best order fulfillment, customers are extremely appreciative. People are like elephants when it comes to poor service—we tend to never forget. However, great experiences condition customers to come back again and again.

The Importance of Customer Loyalty for e-Commerce Businesses

Customer loyalty is the main driving factor for any fledging or established e-commerce business. Sometimes, customers harbor doubts and fears about ordering online that affect their decision-making process. Whatever you can do to endear their loyalty will be a big boost for your brand.

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