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Category Archives: E-Commerce Fulfillment

How to Streamline Your e-Commerce Order Fulfillment Process

E-Commerce Order Fulfillment Strategies to Save Money and TimeLooking to create efficiencies is the hallmark of any strong business. In essence, that’s all that “streamlining” means – cutting away bloat and creating a faster, smoother, more cost-effective business process. And when it comes to creating streamlined order fulfillment services in Florida, APS Fulfillment, Inc. is an expert.

Let’s take a closer look at some of the best ways to streamline e-commerce fulfillment services in Hollywood, Florida.

Integrate with Your Partners

As a fulfillment center, you can’t do your job unless the manufacturers get their products to you on time, so that you can have them ready to ship and meet customers’ expectations.

Having a strong partnership and understanding between manufacturers and your business will ensure that goods arrive on time.

Considering how important customer service is to the fulfillment center business model, having these deep connections with manufacturers will help you avoid dissatisfied buyers, which in turn could prevent customer attrition and lost revenue.

Improve End-to-End Order Visibility

Technology has enabled us to track shipments in real-time. Far from a luxury, customers now expect this from fulfillment centers.

Your business ought to be able to provide end-to-end visibility and real-time updates for all orders, both incoming and outgoing. This ties in directly with the preceding point, as having a tight relationship with suppliers will make this step far easier.

With this precise data on hand, you can more effectively manage inventory levels, order processing statuses, and plan for when ordered products arrive.

This will also help improve transparency for the customer which, in turn, will help negate customer attrition and boost revenue.

Customers don’t like an order coming in late, sure, but they can handle delays. What they hate is expecting a product to arrive, only to be disappointed. End-to-end tracking nullifies that possibility by keeping them informed, so there are no irritating surprises.

Work with a Reliable Shipper

It goes without saying that the “shipping” part of the e-commerce business is arguably the most important part. After all, clients won’t stay for long if their products arrive late, damaged, incomplete/defective, or not at all.

And considering how fast this market is growing and how crowded with competition it is becoming, if you can’t match or beat the competition when it comes to shipping orders on time, then you likely won’t be able to turn a profit.

Partnering with a reliable, responsible, and fast shipper is vital to the core of your business.

When looking to partner with a shipper, do your due diligence to ensure that this is a company that you can trust to make shipments on time.

Communicate with Customers

Keeping your customers satisfied is the key to fostering long-term, lucrative relationships with repeat buyers.

Fostering brand loyalty can take time, but when achieved, it can mean recurring revenue from multiple purchases over that customers’ lifetime. In other words, a true lifelong customer could yield thousands of dollars in profit.

If you’re looking for high ROI investments, you can pretty much guarantee high yields on putting resources into customer communication and satisfaction.

It can be as simple as sending them messages letting them know that their product has shipped, when it’s set to arrive, and what to do in the event that it’s late.

These simple, easily doable steps can be the start of a profitable lifelong relationship between your business and a specific customer.

Choose Your Warehouse Location Wisely

Your warehouse (or warehouses) is the beating heart of your fulfillment center business. As such, it’s important that you situate you warehouse in a central location.

Now “central” in this case doesn’t necessarily mean in the city center or downtown. In this case, “central” means somewhere that is easily accessible, not prone to traffic jams and other predictable events that could delay shipping times, and is as close as possible to the geographical location of the customers you intend to service.

Determining the best shipping routes/methods and then using that information to inform where you situate your warehouse is a key step that can help boost ROI and streamline your business.

Develop a Returns Process

As much as we’d like to avoid returns, the hard truth is that there are going to be times when a customer wants or needs to return a product.

From defective shipments to unmet expectations to something as simple as shipping the wrong item, your business needs to have a robust and easy-to-use returns process in order to keep your customers satisfied.

While it may seem counterintuitive, having a strong and hassle-free return policy can actually net you a higher profit overall due to increased customer satisfaction and buyer retention.

After all, just look at Amazon—it famously has one of the best return policies available and has translated that laser-focus on customer service to become one of the largest companies in the world (and the dominant e-commerce force).

To decrease costs, find suppliers that accept returns, don’t charge restocking fees, and are able to process refunds and replacements.

The smoother and clearer the process, the happier you and the customer will be in the end.

Expert Order Fulfillment in Hollywood, Florida

Streamlining your order fulfillment process means reducing hassles, headaches, and waste. In other words, it’s just good business sense.

APS Fulfillment, Inc. is your e-commerce services expert. We have years of experience in the supply chain industry and excel at implementing on-demand warehouse software or working out shipping logistics. We have the tools, knowledge, and resources to help streamline your business.

Get in touch with us now and one of our consultants will tailor a fulfillment plan designed to grow your business. Book a consultation by calling (954) 582-7450 or email [email protected].

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The Future of e-Commerce after COVID-19

E-Commerce Order Fulfillment Strategies to Save Money and TimeThere’s no denying that COVID-19 and the ensuing pandemic have had a profound effect on the future of e-commerce. After all, there’s little that COVID-19 hasn’t changed. It makes perfect sense, however, that among the most affected industries is e-commerce. Almost every e-commerce business has seen a growth in traffic and sales as a result of COVID1-9 as in-person shopping is currently prohibited and, in all likelihood, was doomed to extinction even before the pandemic.

Planning for the future and staying ahead of rapidly developing macro and microeconomic trends is a surefire way to make your business more resilient and profitable. That in mind, let’s take a look at some of the major ways that COVID-19 is going to change e-commerce, and how you can prepare your business.

Plan for Growth

You don’t have to be an economist to see that retail shopping is quickly growing outdated. There are countless articles on the death of the American mall, the big-box store, in-person shopping culture, etc. As such, many e-commerce businesses have been readying themselves for future growth for years now.

What COVID-19 did was accelerate that process exponentially.

There are plenty of logistics to consider when growing. Staff additions and inventory expansions are perhaps the most obvious, but don’t overlook important aspects like expanding your IT network. Remember that you’re going to see an influx of customers—perhaps more than you could have imagined—and will need a competent and reliable IT infrastructure to handle this rush of new customers.

Leveraging cloud computing is a solid way to account for the onrush, or if you’d prefer, growing your material network is another alternative. Whatever it is, don’t be caught flat-footed when the growth wave hits.

Build Up Your IT

Building on the last point, investing in your IT infrastructure is crucial to being able to keep up with online demand. The last thing you want is to lose out on revenue because your website crashed, or your network is too slow to accommodate all the purchases taking place.

Your business has to decide then if it wants to hire on full-time IT help (if it hasn’t already), or instead outsource the work to managed IT companies.

Managed IT services, typically styled as managed service providers (MSPs), can be a valuable potential asset here as many provide custom packages that scale to meet your business’s needs. What’s more, they can often be hired for less than the price of a single IT consultant.

Diversify Your Supply Chain

If the pandemic has taught us one thing it’s that supply chains are a lot more vulnerable to disruption than we had first thought.

Remember that while your business may largely be conducted online, it’s not worth much if it can’t deliver goods to customers.

Plus, as your business plans for future growth, odds are other companies are similarly growing. Couple that with the fact that the industry as a whole is going to have many different companies enter the e-commerce business sector (or simply expand that face of their business) and you’re likely to see competition like you’ve never seen before.

As such, being reliable and trustworthy and building up that dedicated customer base is vital to long-term survival and profitability. And a great way to foster that trust is by being reliable and fulfilling deliveries.

Having a diversified supply chain will help you avoid stoppages and account for when one stream becomes unusable. These sorts of redundancies are vital for a business looking to capitalize on the future of e-commerce.

How to Adjust in a Post-COVID-19 World

As discussed above, the most important part of e-commerce is being able to fulfill orders. APS Fulfillment, Inc. offers e-commerce services from Florida that branch out across the country, allowing us to meet yours and your clients’ specific needs. We have years of experience in the supply chain industry and are experts at implementing on-demand warehouse software or working out shipping logistics.

Get in touch with us today and one of our consultants will tailor a fulfillment plan that will help grow your business. To book a consultation, call (954) 582-7450 or email [email protected].

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APS Fulfillment, Inc. Moves to New, Larger Warehouse in South Florida

APS Fulfillment, Inc. is pleased to announce it has moved locations and significantly expanded its network of operations in South Florida. The company’s new warehouse will enable employees to process, pick, pack, and ship parcels of every size, around the world, quickly, efficiently, and accurately.

The new warehouse is located at:
3920 Pembroke Road
Hollywood, Florida 33021

The APS Fulfillment phone number remains the same at (954) 582-7450.

An Investment in the Future

We are proud to say that APS Fulfillment, Inc. is a victim of its own success. A rapid increase in its warehousing volume, precipitated the move to a larger, more suitable, modern warehouse. In fact, APS Fulfillment’s landlord is also the landlord for one of the world’s largest, multinational Internet technology companies.

This experience has allowed APS Fulfillment to not just increase its warehousing space and capabilities, but also allowed the warehouse to be furnished to our exact specifications. This includes a tripling of the number of receiving and shipping bay doors, which allows APS to ship and receive more containers each and every day.

The investment in the new logistics facility in Pembroke Park will create jobs and enhance the company’s day-to-day capabilities. It will also feature state-of-the-art equipment, including enhanced scanning capabilities and mobile locational units for APS Fulfillment’s expanding client roster.

Over the years, APS Fulfillment, Inc. has invested heavily in state-of-the-art warehouse management software that allows businesses to connect to their e-commerce store and automate the warehousing, prep, pick, and pack, shipping, and warehousing of their products.

Fast and Efficient Shipping

Located just minutes from North Miami in a prominent industrial park, APS Fulfillment’s new warehouse is centrally located to all major transportation hubs, including PortMiami, Port Everglades, the Ft. Lauderdale-Hollywood International Airport and Miami International Airport. This enviable location means decreased transit times and costs for customers shipments that come into its facility.

With APS Fulfillment, 95% of all orders received before 1:00 p.m. get shipped out the same day and are guaranteed within 24 hours. In addition to same-day and two-day shipping, APS also provides a variety of other options, including ground, media mail, priority mail etc.

APS Fulfillment, Inc. for All Your Warehousing & Fulfillment Needs

At APS Fulfillment, Inc., it doesn’t matter how big or small your business is. There are no monthly order minimums and no limits on the products weight, size, or shape.

If your business is looking to maximize its fulfillment offerings in North America, contact APS Fulfillment today. As one of the leading cost-effective fulfillment companies in the United States, APS offers affordable, real-time fulfillment services to small-, medium-, and large-sized companies.

For more information about APS Fulfillment, Inc. or to learn more about their turnkey, state-of-the-art technology that provides fast, flexible, precise, and cost-effective solutions for clients, contact us  by e-mail at [email protected] or by phone at (954) 582-7450 to request a quote.

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How to Ship Fragile Items

When you walk into a traditional brick and mortar store you often see a sign warning that their products are, “Nice to touch, nice to hold, if you break, it is sold!” Times have changed. In the world of e-commerce, if a customer receives a damaged item, it’s now your fault.

And that kind of expense can add up.

That’s why it’s so important for e-commerce stores that outsource order fulfillment to ensure they actually know how to ship fragile items.

 

What Are Fragile Items?

When it comes to fragile items, most people think about products that can break easily—items made out of glass, ceramic, crystal, porcelain, etc. And these products certainly require extra attention and special handling.

But the definition of fragile is a little broader than that.

You can order virtually everything online, from mattresses, to furniture, exercise equipment, electronics, artwork, books, ceramics, glassware, and antiques. And the fact is, almost any product can get damaged in transit. Even so-called items that are not fragile can get scratched, torn, or chipped it they are not packed and shipped correctly.

E-Commerce Stores Need to Be Careful when Shipping Fragile Items

Having to a replace a fragile product that gets damaged in transit is expensive. You are left with an unhappy customer, you have to replace the item, you have to pay for more packing material, and you have to pay for shipping costs. If you want to inspect the item, you’ll need to pay for that return label as well.

If your shipping policy states that the customer has to pay for the return, get ready for an angry phone call and a bad review. Not only did their fragile item get damaged, but they have to go out of their way to go to the shipping store and pay the shipping cost.

Unhappy customers are not always willing to wait for a new product. If it’s a one-of-a-kind item, you won’t be able to replace the broken product. Some customers will want a refund and probably won’t visit your e-commerce store again. That means you lost the sale from that customer and you might lose out on any future sales from them.

Best Practices for Shipping Fragile Items

It’s imperative that the fulfillment company you use understands how to properly ship your fragile e-commerce items. They work for you, so don’t be afraid to ask them any questions you have. After all, it’s your reputation that’s at stake.

Choose the Right Box

Make sure the cardboard box is thick enough to protect your fragile items. Even if the item is light, a heavy box can provide an extra layer of protection. The cardboard box itself also needs to be the right size—just slightly larger than the fragile item you’re shipping. If the box is too big, the fragile piece could move around inside the box during shipping.

Choose the Right Infill

Infill is the material that fulfillment companies put inside the box to protect your fragile item during shipping. The more fragile the item is, the more infill you’ll need.

Some of the most common infill is shredded cardboard or kraft paper, but it might not provide enough protection for your fragile items. Especially if they are heavy. Air pockets are a great way to prevent items from moving and against impact.

If it’s a valuable breakable, molded infill that fits around the product tightly, like cardboard, Styrofoam, and plastic is an excellent alternative.

Seal the Box Securely

Having a heavy box and the right infill is a great start, but you also need to use sturdy packing tape to seal up the box. The last thing you want is for the fragile item to fall out of the box in transit.

Label the Box “Fragile”

Every shipping company has labeling guidelines. Ask that the order fulfillment company put “fragile” sticks on more than one side of the box. If it needs to be kept in an upright position, use a “This way up” label with an arrow.

Contact APS Fulfillment, Inc. for All Your Fragile Shipping Needs

If you’re e-commerce store sells breakable items, contact the fragile shipping experts at APS Fulfillment, Inc. We pack hundreds of orders every day and can help ensure your fragile products are warehoused, packed, and shipped safely and securely.

APS Fulfillment, Inc. is one of the leading cost-effective fulfillment companies in the United States and Canada, offering affordable and real-time fulfillment services to small, medium, and large companies.

For more information on how APS Fulfillment, Inc. can take care of your fulfillment needs, contact us by e-mail at [email protected] or by phone at (954) 582-7450 to request a quote.

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Contactless Order Fulfillment in 2020: The New Normal

The COVID-19 pandemic took everyone by surprise. Businesses were forced to close, and people were unable to shop and go about their business as usual. But even as many governments around the world have begun to reopen businesses and resume services, things still are not the way they used to be. The pandemic has reshaped the retail world and more consumers have started shopping online to get the products they need. If you operate an e-commerce business, here’s why contactless order fulfillment is the new normal for 2020 and onward.

Growing Demand for Contactless Order Fulfillment

The pandemic has accelerated a shift away from shopping in physical brick-and-mortar stores to shopping online. Department stores have seen significant declines and many smaller shops have had to shut down indefinitely. In fact, in the first quarter of this year, department store sales and other non-essential retailers noticed a decline of 25%. In the second quarter, this increased to a 75% decline.

It’s not all doom and gloom for small- and medium-sized business, however. E-commerce is projected to grow by nearly 20% this year, according to reports.

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Why Retailers Need More Fulfillment Space to Fill Orders During and After the Pandemic

ecommerce fulfillment servicesThe United States has been one of the hardest hit countries around the world when it comes to the COVID-19 pandemic. Social and physical distancing guidelines encourage more and more people to stay home as much as possible and only go out to do essential errands. That means more and more people are placing online orders. As a result, business owners have been forced to rethink and reformulate their existing product fulfillment and distribution strategies to better meet the growing consumer demands.

To avoid having to deal with various physical distancing and mask-wearing guidelines or store regulations, more people are ordering their products online from the comfort of their own homes.

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Nine Common Challenges in e-Commerce Order Fulfillment

Challenges in e-Commerce Order Fulfillment

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No matter the size of your business, order fulfillment issues are a common encounter in e-commerce. Errors can occur during the warehousing, packaging, shipping, and delivery process, and each of these aspects can have their own set of complications and stresses. If you want to ensure your business runs smoothly and successfully, here are some important facts about the most common e-commerce fulfillment challenges, and how you can resolve them.

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B2B Fulfillment vs. B2C Fulfillment: What’s the Difference?

B2B Fulfillment vs. B2C FulfillmentThe differences between business to business (B2B) and business to consumer (B2C) may seem confusing and complicated if you are new to either industry. There are many clear differences between these two operations, and each works in a unique way to help businesses succeed. Here’s what you need to know about each process and what makes them so different.

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How to Choose a Fulfillment Company When You Have a High SKU Count

How to Choose a Fulfillment Company When You Have a High SKU CountWhen fulfillment companies bring in new clients, they consider everything from order volume metrics, to product type, to SKU. Most fulfillment companies prefer clients with low SKU counts and high volumes, since these are the easiest to process. A high volume generates greater profits, and a low SKU count means more of the same products and as a result, easier inventory management. If you have high SKU counts, but don’t necessarily have a high volume of orders, it’s important to know what type of order fulfillment services in Florida can help. But first, here are the basics.

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Important Factors for a Successful e-Commerce Order Fulfillment Process

If you want a successful order fulfillment process in e-commerce, you need to make sure you’re getting the right products to the right customers at the right time. Although the final version of your e-commerce order fulfillment process may vary, there are key steps in the order fulfillment process that will help you ensure that you have an efficient system for your business. Keep on reading to find out what they are!

Key Factors of a Successful e-Commerce Order Fulfillment Process

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