There was a time when if you bought a faulty or defective product, you either took it back to the store for a replacement, or you got your money back. Nowadays, returns are a bit more complex. There are policies, costs, and debates around which solutions are available for returned goods once they’ve come back.
With these return complexities come a lot of myths. If you have a return management solutions process going for your company, you have to know the truth to operate more efficiently.