Attractive call centre agent with a headsetProduct fulfillment businesses often use a call center to improve their business; it’s a necessary tool for quality delivery. Luckily, having a strong call center isn’t as tough as one might think. Here’s what you need to know to run a successful call center.

Services and Sales

Call centers have two primary duties: customer service and sales. The former is the most important; if you have an order fulfillment center, you have to make sure those orders delivered, otherwise you will be contacted by upset clients looking to resolve the problem.