Most business owners are always looking for ways to improve their process and make their business more efficient. One way to do this is by implementing shipment notifications into your process. Not sure what they are or how they can benefit you? Keep reading!
What Are Shipment Notifications?
A shipment notification is a notice that is sent to the recipient of a shipment to let them know that the shipment is on its way. The notification typically includes information about the shipment, such as the tracking number, expected delivery date, and courier service.
Shipment notifications can be sent via email, text message, or push notification. They are a useful way to keep recipients up to date on the status of their shipment and to ensure that they are available to receive the shipment when it arrives.
Why Are Shipment Notifications Important?
Shipment notifications are an essential part of the online shopping experience. Here’s how the right notification system can help businesses improve their real-time inventory management and provide a better experience for their customers.
Keeps Customers Satisfied
Oftentimes, when an online shopper decides to make a purchase, they are eager to receive their items as soon as possible. Shipment notifications can satisfy customers by keeping them informed of the status of their shipment. By providing accurate and up-to-date information, shipment notifications show that the company is reliable and committed to keeping its customers happy.
Provides 360-Degree Visibility
Shipment notifications allow customers to track their shipment from the time it leaves the warehouse until it is delivered. This gives customers peace of mind and allows them to plan for their shipment. In addition, shipment can help customers resolve any potential issues with their shipment. For example, if a shipment is delayed, the customer can contact the shipping company to resolve the issue.
Returns are a hassle for both the customer and the company, so shipment notifications serve as a preventative measure against them. By notifying the customer that their purchase is on its way, they are more likely to be patient and less likely to return the product when it doesn’t arrive immediately. In addition, shipment notifications give the customer a sense of security and assurance that their purchase is being handled properly and will arrive soon.
Builds Your Company’s Reputation
Shipment notifications are critical for maintaining a good reputation with customers. They provide a way to keep customers updated on the status of their order and let them know when to expect their shipment. In addition, shipment notifications can help to build customer trust by demonstrating that the company is reliable and efficient. Customers who receive notifications are more likely to be satisfied with their purchase and to become repeat customers.
Lowers the Call Burden on Customer Care Centers
In today’s e-commerce world, shipment notifications are more important than ever. By automatically sending customers updates on the status of their shipment, businesses can provide a better customer experience. At the same time, they can also lower the call burden on their customer care center and lower the cost of customer service by reducing the number of calls that need to be answered. For businesses, this can translate into significant savings.
APS Fulfillment’s World-Class Real-Time Inventory Management Software
Leave your customers satisfied and boost margins with APS Fulfillment, Inc. as your 3PL provider. APS offers full-service e-commerce fulfillment out of Miami that includes state-of-the-art warehouse management software (WMS). Get in touch with us and one of our consultants will tailor a fulfillment plan designed to grow your business. Book a consultation by calling (954) 582-7450 or email [email protected].