If you’re in business, it’s normal to strive for perfection. And while you might not achieve it, offering quality, reliable services is necessary. For those in product fulfillment, this means having a good fulfillment order system.
At its core, product fulfillment is all about getting clients what they need, and the process of their paying for and receiving products from you requires maximum efficiency. However, this process doesn’t have to be stressful, so long as it’s planned and practiced with care.
Good order fulfillment in a product fulfillment business isn’t much different from an assembly line; it’s a procedure where every step needs to be followed exactly.
You need to begin by having your products in storage so they are easily accessible when ordered. Therefore, your order fulfillment center must be in top form: this might require staff to take orders, a computer system to keep records, and phone and e-mail systems to simplify communication between you and clients.
From there, ensure your shipping or mailing procedures are ready when needed. It’s important that you’re able to properly package orders, access postal or courier services, and get help from print-on-demand companies if you lack in-house printing services. Once you have everything in order, focus on getting products out the door quickly and securely.
One thing you can do that others in order fulfillment forget is to practice proper damage control. Having an order fulfillment center is fine, but it’s better to also have someone on hand to deal with client complaints and rush deliveries and provide tracking information. This can give a huge boost to your order fulfillment business’ reputation, which may attract more clients.
The Extra Mile
Depending on your budget and how much work you can put into a single order processing operation, it never hurts to make whatever small improvements to your order processing you can. If product assembly is required, offering assembly services is a wise decision. You might also wish to invest in kitting assembly if you are offering package fulfillment orders. If you are fulfilling orders locally, employing delivery services is another option.
In fact, going the extra mile to improve your product fulfillment’s order fulfillment procedures is never a waste. It sends a clear message to your clients: that you want to satisfy them and are willing to do what it takes for them to get their items on time.
Need solutions to your product fulfillment problems? APS Fulfillment, Inc. has the knowledge and services to make your direct mail and product fulfillment ventures more successful. Contact APS Fulfillment, Inc. by e-mail at [email protected], visit their web site at www.apsfulfillment.com, or phone at (954) 582-7450.