APS Fulfillment, Inc. (www.APSFulfillment.com), one of the nation’s leading cost-effective fulfillment and integrated direct mail marketing companies, comments on a report tying the increasing importance of seamless fulfillment to customer satisfaction in a 24/7 retail environment.
“According to the Commerce Department, retailer e-commerce revenue jumped 15.1% year-over-year in the third quarter to $87.5 billion. This year, online sales are expected to grow twice as fast as the overall year-to-year growth forecast for the holidays to reach $105 billion,” says Charles Aultman, President of APS Fulfillment, Inc. “In a 24/7 retail environment, merchants need to understand that the delivery of those holiday purchases is a major factor in customer loyalty.” (Source: “Quarterly Retail E-commerce Sales 3rd Quarter 2015,” census.gov data set, November 17, 2015; https://www.census.gov/retail/mrts/www/data/pdf/ec_current.pdf)
A recent study found that fast, accurate shipping is a basic requirement for customer satisfaction. And that the focus has changed from what a retailer wants to sell right now to what a consumer wants to buy right now. This effectively changes the warehousing and fulfillment process when it comes to producing and delivering products and services. (Source: “Always On, Always Open,” cottoninc.com, November 19, 2015; http://lifestylemonitor.cottoninc.com/always-on-always-open/)
“While same-day or next-day shipping might be easy for major retailers that have warehouses across the country, it might not be as viable for smaller stores that cannot build a large distribution model,” Aultman adds. “That said, brands that outsource their warehousing and fulfillment will be able to take advantage of state-of-the-art technology to better increase their business agility, and enhance customer satisfaction with fast and accurate order fulfillment.”
Aultman explains that APS Fulfillment, Inc. is located in South Florida, minutes from Interstate 95, 20 minutes from the Port Everglades and the Ft. Lauderdale-Hollywood International Airport, and 40 minutes from the Miami International Airport and Ports of Miami.
“Because of our convenient location, businesses that use APS Fulfillment, Inc. can have their products received, inventoried, and shipped in just two days,” Aultman concludes. “On top of that, our state-of-the-art facility and fast and accurate pick-and-pack rate can keep up with seasonal demand. We also use real-time shipping that receives orders as they’re placed; this prevents backlogs and ensures orders are shipped as soon as possible.”
APS Fulfillment, Inc. is one of the United States’ leading cost-effective fulfillment and integrated direct mail marketing companies, offering affordable and real-time fulfillment services to small, medium, and large companies. Its state-of-the-art technology provides turnkey solutions for high-volume perfect-match mailings, personalized direct mail, snap-pak mailers, postcards, and triple-tabbed booklets. More information on APS Fulfillment, Inc. is available by visiting the firm’s web site at www.APSFulfillment.com or by calling 954-582-7450.