How does third-party fulfillment work?
Third-party fulfillment or third-party logistics (3PL) is a system that uses supply chain management and logistics to outsource part of a business’ or retailer’s distribution and fulfillment services. Depending on your needs as a business, you may require these services to speed up your turnaround time with getting orders to customers or dealing with returns. A 3PL provider can help you make better use of your time, save money, improve shipping increase efficiency, and much more.
Why outsource fulfillment?
There are many reasons why businesses choose to work with a 3PL provider. These reasons include benefits such as shared costs, scalability, global reach, accountability, continuous improvement, and much more.
Shared Costs: One of the most compelling benefits of choosing to work with a 3PL provider is that you won’t need to pay for an entire facility to manage your ever-fluctuating inventory. Instead, your provider will ease the burden of labor, inventory space, and transportation costs. Many 3PL providers have facilities that manage products from multiple customers, while providing exceptional and tailored service to each.
Scalability: Another important aspect of working with a 3PL provider is scalability. This feature enables the adjustment of warehouse space as inventory changes. This allows businesses to be flexible with their inventory during peak seasons and low ones.
Global Reach: Perhaps the biggest challenge for a company seeking to reach a wider customer audience is their reach. A 3PL provider can help you distribute your products overseas and accommodate the different laws and regulations, currency, and other unforeseen challenges.
Accountability: A 3PL provider offers accountability and transparency in the storing and distribution of products. You will be able to reduce the number of touch points required to manage a successful supply chain and view all the movements of your products and materials from one location.
Continuous Improvement: For a business to succeed, its customers must be happy and that is why a 3PL provider is a great investment. They deliver better value by offering expertise, solutions, diagnostics, technology, and more to make the experience more efficient and transparent.
What type of products do you fulfill?
APS Fulfillment Inc. prides itself on fulfilling products in a variety of industries. We fulfill products in the retail, healthcare, hospitality, non-profit, financial, and commercial industries.
Do you handle fragile products?
Yes! We have the means and capabilities to ensure fragile products are properly handled so you can rest easy and let us take care of the order fulfillment process.
What are order minimums?
Order minimums are the smallest amount or number of items that can be ordered in one delivery. This is done to spread out delivery costs to an economical number of units.
What is the turnaround time for shipping orders?
APS Fulfillment Inc. guarantees 24-hour turnaround times for our service orders. We care about our clients’ time and take measures to ensure they get the best services possible.
How can I track the delivery of my products?
Our barcode tracking system allows you to see where your order is each step along the order fulfillment process. Transportation and open communication are important to us, and we use our shipping partnerships with UPS, USPS, and FedEx to provide both values to our customers. You will be able to access real-time insight into the location of your orders up until it arrives at your doorstep.
How are order returns handled?
Especially in the case of e-commerce businesses, returns processing is an important part of ensuring you are efficiently providing the standard service your customers want. When customers want to return a product because they ordered the wrong size, no longer need the product, it fails to meet their expectations, or it was purchased during the holidays, you need to ensure they get their money back and that you can find a purpose for the product when you receive it back in stock. APS Fulfillment Inc. can help you manage this delicate process with our effective returns’ management strategy. We will help you recapture value from your products and reduce the associated costs.
Can orders be cancelled while in process?
There is a time frame in which you can cancel an order you’ve already sent through. If you cancel your order within a 30-minue time frame, we may be able to process your cancellation. It is a good idea to contact us directly to make sure your order cancellation and refund can be processed.
How do I view my order and inventory data?
Our team will backup your valuable inventory and order data so no matter where you are you can view and understand what is happening with your products. We use cloud-based storage on secure servers to protect your data from hardware failure.
How do you keep track of each client’s inventory?
We can access our clients’ inventory status in real-time using a third-party software. When customers place an order, our software allows you to track your product’s process 24/7 from the moment you order it to the moment it arrives at your door. As each order is shipped, or new materials are received for a client order, our inventory records are immediately adjusted and available on the secure connection. To ensure the utmost security, our customers will be assigned a password and username so that they can log in online at any time to view the status of their order.
Do you offer a shipping guarantee?
You can trust APS Fulfillment Inc. to make sure your shipping packages arrive on time thanks to our use of state-of-the-art tracking systems. We take extra care to ensure our customers receive fast, efficient, and affordable shipping, no matter how big or how small your shipment is.
Do you have conditioned storage?
If you sell groceries, pharmaceuticals, or other temperature-sensitive products, we can ensure they maintain their freshness and quality as they are stored in our inventory. Our climate-controlled warehouse storage solutions will protect your stored goods no matter the time of year.
How are your products packaged for shipment?
Packaging is important in ensuring there is as little risk as possible of orders getting damaged along their routes. We use our knowledge and expertise to package items in the correct size boxes or containers and label every package to ensure it gets into the right hands. Depending on the product you order, we will ensure there is adequate stuffing to protect the items from bouncing around in the box. Our handlers are also extra careful with our boxes, especially fragile items.
Can you help me with other projects such as labeling or kitting?
Yes, we provide kitting services for our business customers to lower their cost of order fulfillment, reduce space allocation, lower the shipping costs, package items better, and provide them with customized options. Our services can help alleviate your workload, so you can focus on other important responsibilities you have.
Can I place rush orders?
Yes! We have the knowledge and services available to help you respond quickly and effortlessly to customer requests. We can process orders quickly and we provide real-time tracking, so you can stay on top of things.
Does APS Fulfillment, Inc. work with both B2C and B2B fulfillment?
Our services are designed to assist B2B fulfillment, so you can provide the best quality services to your customers. Since we focus on supporting businesses, you can trust that you are getting solutions that are specific to your needs.
Where is your fulfillment center located?
Our production facility is located at 1371 S.W. 8th St. Unit #1, Pompano Beach, Florida. Given that our fulfillment center is in South Florida, we are located within close proximity to all major transportation hubs. APS Fulfillment Inc. is just minutes away from Interstate 95, 20 minutes from the Port Everglades and the Ft. Lauderdale-Hollywood International Airport, and 30 minutes from the Port of Miami.
What is your normal pricing?
We maintain favorable pricing for our clients and are upfront with our rates. We strive to be transparent about our pricing to avoid hidden, non-disclosed costs. We base our pricing on the time it takes to complete the job you’ve asked us to do. This price includes processing each order, and a small fee for picking the order. It also includes a monthly storage fee depending on the number of pallet spaces used each month to stock the product. If there is any international shipment paperwork, special assembly requirements, returned orders, or orders that needed to be manually entered by staff, etc., there would be additional fees applied to your bill. Each of these will be outlined in your invoice.
What payment methods do you accept?
You can pay with credit card, PayPal, or directly from your U.S. bank account.
Do you offer any additional services?
We provide a wide range of fulfillment solutions, and we help our clients with their marketing campaigns. Our marketing solutions include direct printing and mailing, catalog and brochure mailings for large-scale purposes, webstore front to print services, and closed-faced matched mailings.
Why choose APS Fulfillment, Inc.?
If you’re ready to grow your business or provide accurate and affordable fulfillment services to your customers, we can help you. APS Fulfillment Inc. is ready to provide e-commerce fulfillment, product fulfillment, and direct mail marketing services so you can get the most out of your operations. You can contact us by e-mail at [email protected] or toll-free by phone at 954-582-7450.