Omni-channel fulfillment is essentially when a company uses a single inventory source to fulfill orders through all channels. That includes e-commerce, wholesale, in-store, in-store pickup, and in-store delivery. The trend of omni-channel order fulfillment is based on having one system handle all logistics, which means all products can be selected simultaneously regardless of the channel.
This is a direct result of consumer expectations. When consumers decide that they want a product, they want it now. If it is not available in store, then they expect to be able to order it online and have it shipped right away. If they start their shopping process online, they expect to be able to go into the store and find that same product. Businesses—small, medium, or large—must all be ready to embrace this new reality and move with the demands of the consumer. If not, sales are sure to suffer and customer loyalty will flounder.
Benefits of Omni Channel Order Fulfillment
No doubt there are many benefits to an omni-channel order fulfillment strategy. Some of these benefits include:
- Significant reduction in back orders or out of stock inventory
- Reduction in transportation costs
- Better customer service and customer experience
- Increase in revenue
- Capital investment avoidance and repurposing
- Reduction in labor costs
- Gain in store and inventory productivity
- Retailers will be more satisfied
- Improved customer loyalty
How We Can Help in Your Omni-Channel Order Management
APS Fulfillment, Inc. can help develop the right omni-channel fulfillment service for your business.
We are able to better manage your SKU in high demand times or through seasonal increase in product demand.
Kitting and Packaging
APS Fulfillment has the technology and the experience to handle any complex kitting requirements.
Shipping and Transportation
Working with APS Fulfillment means you get the lowest shipping costs possible based on the relationship we have with our shippers and our use of technology.
A huge part of omni-channel order management is warehouse management. Logistics all starts with the inventory and APS Fulfillment is an expert at efficiently managing our warehouse.
Technology and Compliance
APS Fulfillment offers real-time tracking of shipments so customers are engaged in the shipment process. We also utilize up-to-date technology to ensure we are always delivering the best service possible.
Handling returns is often difficult and has a direct impact on customer experience. APS Fulfillment skillfully handles all returns and manages both customer expectations and your business practices.
APS Fulfillment, Inc. is a leading product fulfillment service company that operates out of Miami, Florida. Our integrative approach tackles supply chain management, real-time inventory management, warehousing services, shipping, and everything else needed to ensure your goods get to their destination. If your business is looking to develop an omni-channel fulfillment strategy, contact us now with your questions or to get a quote.