Category Archives: E-Commerce Fulfillment

Customers today are all about the experience. From the moment they visit your website, customers want to feel catered to, which is one reason why user experience (UX) has become such a huge factor in swaying customer opinion. Consumers expect your site to be designed with them in mind—and your brand to be a part of their overall experience. (more…)

Regardless of whether you're an existing e-commerce retailer with an established fulfillment system or a new business considering your options, a proper examination of your e-commerce order fulfillment options can be beneficial. Since order fulfillment is how the product gets from you to your customer, the quality of the delivery option is almost as important as the quality of the product itself. Having all the information laid out means you can avoid missing any important considerations and empowers you to make the best decision for your e-commerce fulfillment services. (more…)

When it comes to your company's e-commerce fulfillment services, there are many downsides to handling shipping in-house. Packaging, labeling, sorting, and shipping are best carried out by dedicated distribution centres rather than employees who are taking time away from other duties. Furthermore, large numbers of shipments may exceed the capacity of your own staff; in fact, such volume should be the goal of any ambitious business. While it is understandable to be reluctant about letting an outside firm handle a value-added service like e-commerce order fulfillment, doing so can provide a net benefit to both you and your customers. We...

There was a time when if you bought a faulty or defective product, you either took it back to the store for a replacement, or you got your money back. Nowadays, returns are a bit more complex. There are policies, costs, and debates around which solutions are available for returned goods once they’ve come back. With these return complexities come a lot of myths. If you have a return management solutions process going for your company, you have to know the truth to operate more efficiently. Here are five return management services myths, busted and debunked, along with some advice...

If you have your own retail or fulfillment business, you likely have a lot of pride, and rightfully so—it’s your business and you want the best reputation and highest profits. With that in mind, you likely want to oversee every job yourself, believe this will allow you more control over its operations. The downside of this way of thinking is that you might find that, despite your best efforts, there are too many tasks, and a decrease in efficiency as a result. No matter how hard you think you can work to manage all of your e-commerce jobs, you likely...

If you’re in fulfillment and working in e-commerce, congratulations; you’re working in the most modern retail medium you can. But here’s the bad news: you have competition–a lot of it. There are so many e-retailers out there now that they can no longer be counted. Many of today’s online clients need a reason to stay loyal to your business. Fortunately, you can entice them by using a strongly constructed order fulfillment system to build loyalty over time. (more…)

The client orders and pays online, after which you send the product to them. Easy, right? The truth is that e-commerce shipping fulfillment is a bit more of a complex endeavor than that. Rather, modern e-commerce shipping is about creating a well-maintained experience for clients to receive their products while you profit. Many people claim to have e-commerce fulfillment down to a science, but you may not be there yet. If you’re unsure about how to execute e-commerce shipping properly, here are the things you need to pay attention to: (more…)

With Amazon and other e-commerce business constantly expanding, there are new challenges for fulfillment companies to meet. One of those is the need for faster order fulfillment. Here is some information about how to perform your services quicker without sacrificing quality: 1.  It’s Complicated, But Beneficial Performing same-day delivery and fulfilling orders quickly can appear complicated, but they’re certainly not impossible. Doing so may mean having to implement new warehousing technology or make a greater effort to record information. Regardless, investing in the right tech can enable a business to reap the benefits of the demand for fast order delivery....

Content marketing is quickly becoming the latest business trend and it’s seeing strong results. If your product fulfillment business is having a hard time getting the hang of content marketing, consider these tips to better your understanding and improve your campaigns. 1.  Have Quality Content Unlike some older forms of direct marketing, you want your content to provide information rather than being focused entirely on sales. Think about your industry and who you are marketing towards, both in terms of business-to-business (B2B) and business-to-client (B2C). What do they want to know about? What’s new and developing in the field? Do...

If you’ve been keeping up with business and technology news, you’ve likely heard of the Apple Watch, a wristwatch that has all the functions of an iPhone. Recently, it was also announced that the Apple Watch is introducing its first ad platform courtesy of software company TapSense. This is a new step in m-commerce and is going to have a big impact, even for fulfillment companies. There are some important things to take from the Apple Watch and its marketing which fulfillment companies can apply to their own marketing in 2015. (more…)