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Fulfillment by Amazon (FBA) vs. Fulfillment by Merchant (FBM)

Fulfillment by AmazonAs the e-commerce market grows larger and larger with each passing year, the options for fulfillment are increasing in tandem. But which fulfillment option makes the most sense (e.g., saves the most money) for your business?

Perhaps the two most common order fulfillment options right now can be broadly categorized as fulfillment by Amazon (FBA) and fulfillment by merchant (FBM).

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Dealing with Common Errors in Product Fulfillment

order fulfillmentIn product fulfillment, failures can and will happen. While they may be impossible to predict, some are more common than others and can be easily prepared for.

Be Thorough

Many product fulfillment businesses think having an e-fulfillment service means nothing can go wrong, but the online aspects of a business are just as prone to error as the offline ones.

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11 Ways to Make Fulfillment Easier

outsource fulfillmentYou’re likely more than busy enough running your fulfillment company; after all, today’s fulfillment companies are large, multi-channel enterprises. It’s not just about taking orders and shipping them out; it’s also about delivering quality goods to loyal customers and, above all else, sustaining a high reputation.

As such, it can be difficult to keep things running smoothly. However, there are ways to make operating a fulfillment business easier. Check them out:

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8 Causes of Frustration in In-House Order Fulfillment

fulfillment marketsThere are a lot of frustrating jobs, and it’s fair to say that product fulfillment is one of them. There’s a lot to handle when running a fulfillment company, including having a constant product line, delivering proper shipping, and addressing client complaints.

That’s why it’s good to be able to identify the most common frustrations and how to overcome them. Here are eight:

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Answering the Demand of Today’s Fulfillment Customers

order fulfillmentFulfillment clients have never been more lucky given the amount of consumer freedom they have. A lot of fulfillment services are scared they will fail to meet this demand, causing clients to go elsewhere. But that’s not the attitude to have. After all, if consumers have such power, why not go the extra mile for them? You’re all about fulfillment, and doing just that is a great way to show how skilled and professional your business is. Here’s what you need to know.

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Offering Specialty Items in Product Fulfillment

fulfillment and distributionPeople have always desired specialty items. And if they’re what people want, it stands to reason that providing them could be a great source of income. As a product fulfillment business that’s already providing products to consumers, offering specialty items doesn’t require too much extra effort. If this sounds like a profitable venture, be aware that there’s certain aspects of offering unique items that differ from selling more traditional items.

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The Benefits of Social Media for Product Fulfillment

e-fulfillment serviceThe use of social media is heavily prevalent in today’s society. It’s a great way to keep in touch with others, and for businesses, it’s a new outlet for success. This is especially true for product fulfillment, in which it’s a component of online fulfillment and a company’s fulfillment solutions.

If you opt to use social media as part of your product fulfillment business, you have a lot of options for how to use it effectively. It’s simply a matter of planning and executing the right procedure.

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How to Handle Damaged and Defective Products

Products are always on the move, which means things will go wrong along the way. This could be a defect in its production at the factory, an organic component expiring, or damage while being shipped.

In product fulfillment, successful delivery of products is the lifeblood of a business. That’s why if a client orders something and it turns up damaged, you can bet there will be a complaint. And if that happens, it’s up to you to rectify it.

If It Ain’t Broke

Dealing with damaged and defective products begins and ends with your shipping and logistics solutions. Based on these, your business will either have to mitigate the problem itself or pass the problem off to a third party.

Proper order fulfillment and a good processing system that provides order confirmations and invoices are necessities. With today’s reliance on digital media, electronic invoices and/or receipts sent to clients via e-mail are the ideal forms of shipping confirmation. Clients should also be provided with tracking information so they can keep tabs on where their product is, even if you are using mailing fulfillment services.

It also helps to have some sort of insurance policy prepared for when products get lost, stolen, or damaged while in transit. A lot of businesses include this as a mandatory part of their service fees while others make it optional.

When it comes to other damage or errors, sometimes you’ll have no choice but to fix the problem on your own. For example, if there were issues with your kitting assembly and a client didn’t get what they were supposed to, send it to them with an extra gift, such as coupons, as compensation and to apologize for the error. And if the product is damaged once they receive it, be ready to have it sent back for inspection and have the means to refund fees quickly.

Shipping and Handling

In fact, giving the clients options on how they want to have products shipped, including the aforementioned optional insurance, is a good way to properly handle any damage that could happen. Also, by placing the decision in the hands of the client, less blame can be placed on your business if there are any problems.

Bad things can happen and products can get broken mid-delivery, but you can overcome this by working out your shipping methods for product fulfillment in advance.

Need solutions to your product fulfillment problems? APS Fulfillment, Inc. has the knowledge and services to make your direct mail and product fulfillment ventures more successful. Contact APS Fulfillment, Inc. by e-mail at [email protected], visit their web site at www.apsfulfillment.com, or phone at (954) 582-7450.

Also read: How to Deal with Common Product Fulfillment Problems?

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