What should you expect from your fulfillment service provider? The short answer is, it depends on what you are asking your fulfilment service provider to get done. Nowadays, fulfillment services are sophisticated enough to do much more than simply store, pick and pack products. But if that is all you require them to do—then your expectations should be quantified. However, if you are planning to use your fulfillment services as a trusted part of your operation, one that is essential to customer service and contributes to your bottom line—then you can and should expect a lot more.
What Exactly Does Fulfillment Service Entail?
The general description of a fulfillment service is the storing, managing, and distribution of products for a single client or multiple clients. Getting into the details of each of these steps will provide a better understanding of what you can possibly expect from your fulfillment service provider.
What’s important to keep in mind with any fulfillment service is that it is customer centric. That means that however well it performs has a direct and immediate impact on the customer. For instance, if a product is shipped late, or the wrong product is shipped out, the customer will immediately feel the impact. Depending on the nature of the product and just how time-sensitive the shipment of the product is to the customer, a late or incorrect shipment could impact many of your customer’s clients as a result.
Keep in mind that the successful distribution of a product happens well before the product is shipped. A system of receiving inventory, managing that inventory once it has been received, and then shipping the products needs to be in place in order to ensure there are no missteps.
Technology and Hand Fulfillment
Great fulfillment service companies use a combination of updated technology that includes a team of experienced individuals who understand the tedious nature of this industry. This is a fact that APS Fulfillment, Inc. recognizes and incorporates into its daily operations through what is known as hand fulfillment. The size of the actual job is irrelevant.
Despite being fully up-to-date with e-commerce, and the technologies that stem from customers ordering through an online shopping cart—following through on the rest of the system to ensure a secure fulfillment service will take some human intervention. This will ensure that all items are first stored properly and then delivered to their proper destination, in the correct packaging and with the correct literature.
APS also offers real time inventory management, cut sheet digital printing, postal logistics and mail tracking services, plus many additional services that offer you a safe and secure fulfillment service. We are able to work with you every step of the way. We are efficient, organized, and most importantly we pay attention to every detail—so your customers are happy with the products you create and we deliver.
So what can you expect from your order fulfillment service? Well if you’re working with APS Fulfillment, you can expect peace of mind knowing that you’re working with the best. Contact us today for more details on how we can handle your order fulfillment service.